Terms and Conditions
Important – please read
Throughout this website, the terms “we”, “us” and “our” refer to Jonsel Management Black Ltd.
Unless otherwise stated, accommodation prices are per room per night (excluding breaks), in GBP £. All prices include Value Added Tax (VAT) at the prevailing rate at the time a payment is made.
Credit / Debit Card Deposits:
All bookings must be guaranteed with a credit or debit card. A non-refundable deposit to the value of the first nights stay will be deducted from your credit or debit card at the time of booking. Some bookings may require full prepayment at the time of booking or additional payment prior to your arrival. All deposits are non-refundable.
Any outstanding charges for accommodation is payable on check-in, other outstanding charges are settled on departure from the hotel. Failure to cancel your booking by the cancellation policy will result in full payment being charged to the debit/credit card the deposit was taken from.
Our standard rate operates a 72-hour cancellation policy, whereby cancellations made within 3 days prior to arrival will be fully charged. Our flexible rate operates a cancellation policy of 9am on the day of arrival, whereby cancellations made after this time will be fully charged.
We will keep your deposit for six months for a future booking at the company’s discretion providing you cancel 72 hours before arrival, excluding holiday houses and all bank holidays including Christmas and New Year.
Should The Cliff Hotel & Spa be unable to fulfil the service booked, a hotel gift voucher to the value of payments made or alternative dates will be offered.
Travel Insurance
We strongly recommend that you have appropriate travel cover in place should you need to cancel as no refunds are given in any circumstances.
Damage / Misdemeanours
We reserve the right to invoice our guests for damage or negligent soiling caused to any parts of our premises; accidental or otherwise. Failure to inform staff about damage caused to our property may result in further charges to be incurred due to delayed intervention.
Any reckless tampering with equipment including fire alarms and extinguishers will incur a penalty charge.
Smoking
Please note that smoking is not permitted in any guest bedrooms or indoor public areas, including out of the window. Any guest found to be smoking in their bedroom will incur a fine to the value of the next night’s rate of stay to cover cleaning charges and loss of revenue from smoke damaged rooms. Ashtrays are provided on room balconies, our terrace, and outside the front doors of the hotel for your convenience.
Dining Terms & Conditions
Reservations are held for 15 minutes and may then be released to accommodate other guests.
A table is allocated to you for the duration of your dining experience which is based on your reservation time and number of guests. Requests for particular tables may be honoured but cannot be guaranteed. You may be asked to vacate your table if your allocated time has come to an end.
Please make a note of all known food allergy and dietary requirements for your party in the comments box – without prior notice, we may not be able to accommodate particular dietary requirements.
Some Afternoon Tea options require 24 hour pre-booking.
Due to the high demand for availability we may require a debit or credit card number to secure your reservation. If requested, you must provide valid debit or credit card information to make a reservation.
Where credit card details are used to secure your reservation, a non-arrival payment of £10 per person will be taken from this card in the event that you do not arrive for your booking. Cancellations after 11.00am on the day of the reservation will also incur a cancellation fee of £10 per person.
General Hotel Information for Residents
Settling Your Account
Please be aware that we require full payment for all accommodation charges upon arrival. Should you wish to open an account for additional items such as food and drinks, you may do so using a valid credit or debit card. These items can then be settled upon departure.
Check In and Check Out
You may check in any time after 3:00pm and check out any time before 10:30am.
Early check ins and late check outs may be available upon request, subject to availability.
Dining at The Cliff Hotel
Food is served in our restaurant and bar between 12:00pm and 9:00pm.
Please be aware that we do not automatically reserve a table in our restaurant for guests (unless you are staying on a package which includes dinner). Should you wish to book a table in our restaurant or have a specific time in mind for your evening meal please contact our reservations team. For guests booking upon check in, times and tables are allocated on a ‘first come first served’ basis.
Our dinner, bed and breakfast package includes a £30 per person allowance to be used for food items in our restaurant (please note this does not include beverages).
The Cliff Spa
Unless otherwise stated, all hotel stays include use of our spa facilities; these may be used between 15:00 on your day of arrival and 10:30 on your day of departure. This includes a daily 1 hour time slot of which pre-booking with our Reservations department is strongly advised. The Cliff Spa is open between 08:00 and 20:00 Daily. Should you wish to use these facilities during your stay we strongly recommend advance booking for both treatments and spa use prior to arrival. We are committed to maintaining the tranquil ambience of the spa and, as we have a limited capacity, we are unable to guarantee availability, especially during busy times and reserve the right to turn away hotel residents, as well as day guests, should the spa become full. No refunds or discounts will be given should guests be unable to use the spa due to failure to book in advance or failure to utilise the facilities during their stay.
Please be aware that opening hours are limited for children aged under 16 to 8:00 – 10:00 Daily. and must be supervised by a minimum of 1 adult to every 2 children.
There are also many treatments available with our spa therapists at an extra cost. To avoid any disappointment, booking for treatments is essential, especially at weekends. A full list of treatments can be found on our website or contact the spa via email spa@cliffhotel.com
Gift Vouchers
When purchasing one of our Gift Vouchers please be aware that the gift voucher can only be used towards the value that is stated on the voucher. The gift voucher is not redeemable for cash. The gift voucher is non-refundable and non-transferable, and resale is prohibited. A replacement gift voucher will not be provided if the original is lost, stolen, destroyed or used without permission. Treatments/Packages and the value cannot be substituted. The gift voucher is not to be combined with other vouchers and is not valid with other promotions and offers. Vouchers are NOT valid after the expiry date. Booking in advance is essential along with noting you’re booking with a voucher. All vouchers are issued for use within 12 months from purchase. The voucher must be presented upon arrival to be redeemed, even if a booking has been made. Further terms and conditions may apply and will be stated on the voucher.
Pets at The Cliff Hotel & Spa
We allow pets in a limited number of our bedrooms. This is subject to availability and prior approval by the hotel; unfortunately we are unable to provide special consideration for guests who arrive at the hotel with their pet without prior arrangement. A charge of £10 for the first evening and £5 per night thereafter will be added to your room account (Certified Guide Dogs are exempt from this charge) per pet.
Please be aware that, although pets are tolerated in our bedrooms, reception area and terraces, they are not permitted in the public areas of the hotel including the restaurant and bar or golf course. However, we do permit dogs on the tiled floor area inside The Point Bar. The Point Bar offers a reduced menu, different to which is offered in the Carreg Restaurant. We also ask that all dogs are kept on a lead at all times within the hotel and its grounds. Dogs may be walked on a lead in our carpark and on the designated footpath. We kindly request that dogs are not walked on our golf course or lawn.
We ask that you accompany your pet at all times while staying in the hotel. Pets may not be left in guest rooms unattended, should remain off the furniture and in their own bedding. However, please be aware that should you leave your pet unattended in your bedroom, your room may not be serviced. Any property damage caused by a pet will be the pet owner’s responsibility and the appropriate charges will be applied to your room account. Any pet fouling will be the pet owner’s responsibility and the appropriate charges will be applied to your room account if it is not disposed of correctly. Pet waste disposal bins are located across the outdoor areas and baggies are available at reception for your convenience. Please note that for your safety, there is CCTV coverage across the outdoor areas. If you are staying in our Luxury Suites, dogs are not permitted in the Hot Tubs.
Golf
At The Cliff Hotel we have a 9 hole golf course available to residents and non-residents. Day charges apply for use of this and score cards are available at reception. We are also able to offer discounted rates at Cardigan Golf Club for hotel residents. Please contact Cardigan Golf Club for details of this and to book tee times.
Fireworks
Please note, during some functions we do hold firework displays at the hotel.
Spa Terms & Conditions
Arrival
To make the most of your visit we suggest that you arrive at least 20 minutes before your treatment time to give you time to relax and to complete the necessary consultation forms and review dining options. Treatment times start when you are called by your therapist. Arriving late or not responding when you are called may potentially cause your treatment to be shortened and you will still be charged the same price.
What to bring and what to wear
Swimwear is mandatory in all poolside facilities and spa area. If your swimwear is dry then you can wear swimwear during treatments. If not dry disposable underwear is provided or you can change back into your own underwear. During some of the treatments disposable underwear must be worn.
Suitable footwear such as flip flops for the spa area and changing rooms is optional. Hotel slippers are not suitable to wear in the spa area. No outdoor footwear can be worn in the spa area.
We suggest that you leave all jewellery and valuables either at home, your hotel room or in a locker as you will be asked to remove these before treatments.
Complimentary usage of a towel and a robe is included in all treatments and packages. For facility use only, a towel is complimentary, robes are available at a £2 charge.
A £1 coin is required to operate our lockers. Missing or broken locker keys will incur a £10 fee.
Changing facilities
Our spa gender is neutral, there are no separate male and female areas. We do however have dedicated male and female changing rooms,
toilets and showers.
There are lockers to store your clothes and personal belongings. The Cliff Hotel & Spa will not accept responsibility for the safety of belongings, whether placed in a locker or not.
Despite regular checks and ’squeegeeing’ of the floors, due to constant use there may be some traces of water on the floors causing them to be slippery so please take extra care.
Etiquette
Please respect fellow guests and the serenity of our spa by refraining from talking loudly or shouting while in the spa.
Please limit your time in any of the thermal suites (sauna, steam room, hot tub, loungers) to a maximum of 15 minutes.
Bags, mobile phones and cameras are not permitted in the spa area.
CCTV is in operation in certain public areas of the spa.
Reservations
We advise you to book well in advance to avoid disappointment. In order to secure a reservation, whether use of the facilities, treatment or package, we do require a deposit at the time of booking.
All bookings are subject to availability and all appointments include time for changing before and after the treatment and a short consultation to ensure we can tailor the treatment specifically to your needs.
Our treatments are only available for persons aged 16 years and above.
We are unable to allow larger groups into the spa without any treatments.
Any changes to treatments must be made a minimum of 24 hours prior to the treatment time.
Please make us aware of any health concerns or allergies to products and any dietary requirements and food allergies at the time of booking.
Upon booking, we will need the following information:
– Names of all those attending the spa day
– Non-refundable deposit or Voucher Number if applicable
– Contact telephone number
– Email address
Children
Children under 16 years old may only use the spa from 8am—10am daily.
Children under the age of 16 years may not use the gym.
All children under the age of 18 years must be accompanied by an adult (1 adult to 2 children). Children over 16 years can use the spa and gym facilities throughout the day with parental supervision (1 adult per 2 children).
Adults accompanying children are advised that they will be responsible for their supervision, conduct and welfare at all time whilst at The Cliff Spa.
Please be aware that we are unable to perform any treatments on children aged 16 years and under.
Payments & Cancellations
Upon booking, a non-refundable deposit amounting to the full cost of the treatments or packages booked will be taken. We are unable to make a booking or reserve days or times without this prepayment.
Should you be required to cancel for any reason at any point between the time of booking and 24 hours prior to the start time of your treatments, The Cliff Spa will transfer the value of your deposit to a future booking with then next 6 months.
In the case of cancellations made less than 24 hours prior to the start time of your treatment, the full deposit will be retained by the spa and will not be refunded or transferred under any circumstances.
Should you require any clarification, please contact our team at your earliest convenience.
Please note we reserve the right to raise prices or modify treatments without notice. All information correct at time of issue.
Should The Cliff Hotel & Spa be unable to fulfil the service booked, a hotel gift voucher to the value of payments made or an alternative date will be offered for the service.
Medical Conditions
A consultation form must be completed; treatments will not be performed without receipt of a completed form.
If you have any medical conditions or have had surgery in the last six months; please notify the Spa when booking.
Please make us fully aware of your pregnancy and how many weeks along you are.
All treatments booked are subject to medical status.
Users are advised not to undertake any physical activity for which they may be medically unfit and are advised to read the guidance notices outlining how to use each area safely.
If you fail to notify us of any health conditions prior to your visit; we reserve the right to refuse or alter treatments accordingly. We may also request to view a doctor’s letter prior to entering the spa or treatment.
Smoking, Liquids & Alcohol
The Cliff Hotel & Spa is a non-smoking establishment.
We strongly recommend that you drink plenty of fluids during your visit to the Spa. Water fountains can be found in the Spa area and Gym.
We advise against the consumption of drugs or alcohol prior to and during your visit to the Spa and any guest under the influence of drugs or alcohol will be refused entry with no reimbursement.
No glass bottles are to be brought into the Spa.
Weekends
Please note, for pricing purposes, weekend days are Fridays, Saturdays, Sundays and Bank Holidays.
Vouchers
Vouchers for the Spa are valid for 12 months from the date of purchase. We cannot accept vouchers beyond their expiry date.
You must have the voucher with you for redemption. Please notify us upon booking that you have a voucher giving the value and voucher number which will be checked on arrival.
To avoid unexpected additional charges please check whether your voucher is specifically valid for Weekday or Weekend use before booking. If in doubt please contact the Spa Reception.
Hotel Residents
Unless otherwise stated, overnight accommodation at The Cliff Hotel & Spa includes a complimentary hour’s use of our Spa facilities during your stay (between 15:00 on your day of arrival and 10:30 on your day of departure).
Should you wish to use The Cliff Spa facilities during your stay we strongly recommend advance booking for both treatments and Spa use prior to arrival.
We are committed to maintaining the tranquil ambience of the Spa and, as we have a limited capacity, we are unable to guarantee availability, especially during busy times and reserve the right to turn away guests if the Spa is full to capacity.
If you make a booking and are unable to attend, please cancel to allow others a chance to book.
No refunds, reductions or transfers will be made for failure to use the facilities during your stay.
Please be aware that opening hours are limited for children aged under 16 years to 8am—10am daily.
Hotel Residents are required to sign in and out of the Spa, agreeing to house rules and safety guidance.