Spa Terms & Conditions
Unless otherwise stated, all hotel stays include use of our spa facilities during your stay (between 15:00 on your day of arrival and 10:30 on your day of departure). Should you wish to use these facilities during your stay we strongly recommend advance booking for both treatments and spa use prior to arrival. We are committed to maintaining the tranquil ambience of the spa and, as we have a limited capacity, we are unable to guarantee availability, especially during busy times and reserve the right to turn away guests if the spa is full to capacity. No refunds, reductions or transfers will be made for failure to use the facilities during your stay. Please be aware that opening hours are limited for children aged under 16 to 8am – 10am Daily.
To make the most of your day we suggest that you arrive at least 30 minutes before your treatment time to give you time to relax and to fill in our health questionnaire as well as a consultation form. Arriving late may potentially cause your treatment to be shortened and will still be charged the same price.
What to bring and what to wear
Swimwear is mandatory in all poolside facilities and spa area. If your swimwear is dry then you can wear swimwear during treatments. If not, dry disposable underwear is provided or you can change back into your own underwear. During some of the treatments disposable underwear must be worn. We suggest that you leave all jewellery and valuables either at home, your hotel room or in a locker as you will be asked to remove these before treatments. A £1 coin is required as a deposit for our lockers
No outdoor footwear can be worn in our spa area. Our spa gender is neutral, there are no separate male and female areas. We do however have dedicated male and female changing rooms. There are lockers to store your clothes and personal belongings. However, The Cliff Hotel & Spa will not accept responsibility for the safety of belongings, whether placed in a locker or not.
Please respect fellow guests and the serenity of our Spa by refraining from talking loudly or shouting while in the Spa. Mobile phones and cameras are not permitted in the spa. CCTV is in operation in certain public areas of the spa.
We advise you to book well in advance to avoid disappointment. In order to secure the booking, we do require a deposit. All bookings are subject to availability and all appointments allow time for changing before and after the treatment. Our treatments are only available for persons aged 16 and above. We are unable to allow larger groups into the spa without any treatments.
Upon booking, we will need the following information:
- Names of all those attending the spa day
- Non-refundable deposit or Voucher Number if applicable
- Contact telephone number
- Email address
Children under 16 may only use the spa from 8am—10am Daily. All children under the age of 18 must be accompanied by an adult (1 adult to 2 children.) Children Over 16 can use the spa facilities throughout the day with parental supervision (1 adult per 2 children). Please be aware that we are unable to perform any treatments on children aged 16 and under
Payments & Cancellations
Upon booking, a non refundable deposit amounting to the full cost of the treatments or packages booked will be taken. We are unable to make a booking or reserve days or times without this prepayment. Should you be required to cancel for any reason at any point between the time of booking and 24 hours prior to the start time of your treatments, The Cliff Spa will transfer the value of your deposit to a future booking within the next 6 months. In the case of cancellations made less then 24 hours prior to the start time of your treatment, the full deposit will be retained by the spa and will not be refunded or transferred under any circumstances. Should you require any clarification, please contact our team at your earliest convenience. Please note we reserve the right to raise prices or modify treatments without notice. All information correct at time of printing.
If you have any medical conditions or have had surgery in the last six months, please notify the Spa when booking. All treatments booked are subject to medical status. If you fail to notify us of any health conditions prior to your visit, we reserve the right to refuse treatment. We may also request to view a doctor’s letter prior to entering the spa or treatment.
*Please make sure we are made fully aware of your pregnancy.*
Smoking, Liquids and Alcohol
The Cliff Hotel Spa is a non-smoking establishment. We strongly recommend that you drink plenty of fluids during your visit to the spa. Water fountains can be found in the Spa area and Gym. We advise against the consumption of alcohol prior to and during your visit to the spa.
Please note, for pricing purposes, weekend days are Fridays, Saturdays, Sundays and Bank Holidays
Vouchers for the Spa are valid for 12 months from the date of purchase. We cannot accept vouchers beyond their expiry date. You must have the voucher with you for redemption. Please notify us upon booking that you have a voucher giving the value and voucher number which will be checked on arrival.