Careers

Food & Beverage Manager

The Cliff Hotel & Spa is a 76 bedroom, full service hotel complete with a busy restaurant, bar and function facilities as well as a Spa. An extension to our Carreg Restaurant (currently 140+ covers)  is currently underway, allowing us to cater for an additional 100-120 covers in the near future. As such, we are eager to appoint an experienced Food & Beverage Manager to our team.

The F&B Manager is expected to provide effective management of the F&B Department, which includes the Carreg Bar & Restaurant and Functions.  The Manager will need to ensure the provision of excellent service to our guests and be a strong leader to our team of F&B staff. An aptitude for the development and motivation of staff is essential.

In addition to providing effective management in all aspects of the F&B Department, the person appointed will also be expected  to undertake Duty Manager duties. The F&B Manager will work in conjunction with the General Managers, Duty Managers and Heads of Department in ensuring the smooth day to day running of the hotel. Previous experience in a Hotel environment is desirable.

This is a full time position, working 5 days a week, approximately 50 hours, annual salary in the region of £30,000, subject to experience. Accommodation may be available.

To apply please submit your CV along with a cover letter to HR@flatrockgroup.co.uk

Food & Beverage Supervisor

Following extensive refurbishment within the hotel, we wish to appoint an additional Supervisor within the Food & Beverage Team. The main functions of the role are to support the F&B Manager and Senior Supervisors in ensuring consistent service of the highest standard in the F&B Department whilst ensuring that the F&B team are motivated and enthusiastic, well trained and well informed.

Ideally, we wish to appoint someone who is experienced in a busy hotel environment.

The right person must be passionate about quality service and have high standards in all aspects of the service industry. The successful candidate must be a team player capable of leading a team in the manager’s absence. An outgoing, confident and approachable personality is a must.

This is a full time position, working five days out of seven including evenings and weekends. In-house accommodation may be provided, subject to availability.  Remuneration@ £9.50 per hour.

To apply please submit your CV along with a cover letter to HR@flatrockgroup.co.uk

Food & Beverage Servers

The Cliff Hotel & Spa are looking for full-time, part-time and seasonal staff to join their Food & Beverage team, working primarily in the newly extended Carreg Bar & Restaurant and The Point Bar & Lounge.

The dining facilities are open for service throughout the day from breakfast through to evening, weekdays and weekends. Rotas are prepared weekly in advance; shift patterns will vary subject to business and seasonal demands.

Responsibilities include – greeting customers and taking them to their tables, taking food orders, collecting meals from the kitchen and drinks from the bar, clearing tables, taking payments (cash and card); preparing the restaurant for service (laying tables etc); polishing cutlery etc.

Successful candidates will need to be efficient and reliable.  Previous experience is not essential as training will be provided but the ability to work as part of a team focusing on quality guest service is essential. A friendly and polite manner is also essential.

Having your own transport, or the ability to access lifts, would be advantageous. This post is not suitable for children of compulsory school age.

The hourly salary for this post is above the current National Minimum and National Living Wage rates.

To apply please submit your CV along with a cover letter to HR@flatrockgroup.co.uk

Chefs: Breakfast Chef; Pastry Chef; Chef de Partie

The Cliff Hotel & Spa wishes to recruit additional Chefs to the team following the extension of the Carreg Bar & Restaurant and the addition of The Point Bar & Lounge.  Successful applicants will serve freshly prepared, locally sourced food to non-residents as well as hotel guests.  Open 7 days a week, these positions are ideal for those competent in high volume. Compliance with all food safety and health & safety policies is essential for these roles.  Remuneration from £10 per hour. In-house accommodation may be provided, subject to availability.

Located in a new purpose-built kitchen within the Carreg Restaurant, the Breakfast Chef will work closely with restaurant staff and will also be customer facing. Breakfast times can be busy as occupancy is at a high level throughout the year. The successful applicant will need to pre-prepare breakfast items as well as serve certain items to order to hotel guests. Breakfast shifts are 4-5 weekly  approximately 5 hours in length, starting at 6am on weekdays, 6.30am on weekends. Sunday shifts will also include assisting with Sunday Lunch.  Unless living onsite, access to transport for the Breakfast Chef is essential for this role.

As well as serving high quality desserts, breads and cakes for the Restaurant, Functions and Events, the Pastry Chef will also prepare our afternoon teas that are highly popular with individual guests as well as larger groups. The weekly hours are in the region of 40-50 over 5 days, with shift times and durations varying subject to business demands. Previous experience as a Pastry Chef is desirable.

The Chef De Partie will have an opportunity to rotate between several sections of the kitchen including Larder, Sauce and the Pass.  Ideal for an experienced Demi Chef de Partie looking for progression or those competent in high volume, multi outlet establishments that wish to focus on Restaurant Dining as part of a large culinary team.   The weekly hours are in the region of 40-50 over 5 days, with shift times and durations varying subject to business demands.

To apply please submit your CV along with a cover letter to HR@flatrockgroup.co.uk

Housekeeping Manager

The Cliff Hotel & Spa wishes to recruit an experienced Housekeeping Manager. The person appointed will play a key role in supporting the effective management of the business, ensuring excellent customer satisfaction through high and consistent housekeeping standards throughout the hotel. The Cliff Hotel & Spa has 76 bedrooms complete with a busy restaurant, function and meeting rooms as well as a Spa.

The person appointed will need to be passionate, highly driven and motivated leaders with excellent attention to detail and a high level of pride in the presentation and cleanliness of the businesses. The Manager will be responsible for the scheduling and managing of Housekeeping staff and stock control which includes all Housekeeping consumables as well as linen, towels etc.

Ideally, the successful applicant will be experienced in the management of a team of housekeepers in a busy hotel environment. The person appointed will need to be reliable, organised and flexible, with a hands-on attitude. Excellent people management skills as well as excellent communication skills are also essential as working well with team members and other departments (e.g. Maintenance, Laundry, Reception) within the businesses is important. Knowledge of COSHH and basic ICT skills is also required.

This is a full time position (40 hours a week) , working five out of seven days a week, to include weekends. The hourly rate of pay starts from £12.00 an hour, subject to experience. Possibility of on-site accommodation, depending on availability.

To apply please submit your CV along with a cover letter to HR@flatrockgroup.co.uk

Housekeeping Assistants

The Cliff Hotel & Spa have part-time and seasonal vacancies in their Housekeeping Department, predominantly servicing guest en-suite bedrooms but there may also be opportunities to work in the public areas and in the evenings as Evening Housekeeper/Spa Cleaner.

As our busiest days are Fridays, Saturdays and Sundays we wish to appoint staff who are available on those days as well as on weekdays. Working 3-4 shifts, circa 16 hours, a week,  but with the potential for additional hours during busy holiday times. Daytime shifts start at 9.30am on weekdays, 10am on weekends.  Schedules are prepared in advance but can vary as bookings change at short notice.

Previous experience is not essential but desirable. The ability to be flexible, hard-working reliable and conscientious is essential. Those appointed will primarily be working as part of a team but may on occasion, need to work on his or her own.

Access to transport would be advantageous. This post is not suitable for children of compulsory school age. The hourly salary for this post is above the National Minimum and National Living Wage rates.

To apply please submit your CV along with a cover letter to HR@flatrockgroup.co.uk

Receptionist

We have a fulltime Receptionist position available at The Cliff Hotel & Spa working 32 –  40 hours a week. Duties include checking guests in and out of the hotel, reconciling the shift’s takings, making accommodation reservations and taking restaurant reservations over the telephone, internet and in person; and general guest assistance.

The successful candidate will be guest focused, detail oriented and work well under pressure. The ability to work both as an individual and as part of a team is essential. Reliability is also important as is the need to provide a friendly and effective service to guests.

The person appointed will need to be flexible as the shift start and end times will vary subject to the rota, for example some starting at 7am or 8am, others mid-morning and mid-afternoon. End times also vary, the latest shift finishing on average at around 10.30/11pm.

Experience as a Hotel Receptionist would be advantageous but not essential. Training will be provided. Access to transport would be advantageous. In-house accommodation is also available if re-locating to the area.

The hourly salary for this post is above the current National Minimum and National Living Wage rates.

To apply please submit your CV along with a cover letter to HR@flatrockgroup.co.uk

Reception Supervisor

We wish to appoint a Reception Supervisor to support our Reservations Manager in the day to day running of this busy department.  The person appointed will need to be experienced in working as a Hotel Receptionist or Supervisor and able to help manage the Reception team of staff. The hotel is busy throughout the year with a wide range of clientele for our guest bedrooms as well as for a variety of functions and events.

Duties include:

• Support the effective management, control and administration of Reception staff, the Reception and supporting services, to the specified standards of the hotel, ensuring excellent guest service
• Completing booking and check in and check out procedures to the level of 4 star requirements
• Compliance with accounting guidelines regarding receipt of payments, check total verification, closing reports, cash drawer and house bank management
• Up-selling of hotel services
• Ensuring effective communication with all other departments within the hotel and sister hotels

Dedication as well as enthusiasm for all aspects of the role as well as excellent communication skills are essential. Training on the relevant systems will be provided as required.

This is a full time position, working five days out of seven including evenings and weekends. In-house accommodation may be provided, subject to availability.  Remuneration@ £9.50 per hour.

To apply please submit your CV along with a cover letter to HR@flatrockgroup.co.uk

FlatRock Group Night Auditor

The Flat Rock Group wishes to recruit a Night Auditor to work at both The Cliff Hotel & Spa and The Gwbert Hotel. The post entails taking on the responsibility of a Duty Manager, ensuring the safety and security of the premises as well as guests and other staff on site.

The post includes duties such as the balancing of the day’s financial transactions, carrying our hotel walks, providing guest services as required, preparing the restaurants for breakfast service, preparing rooms for functions etc. Basically, ensuring that the hotel functions well overnight and is prepared for daytime activities.

This is a hands on senior management role, essential to the smooth running of our businesses. The ability to problem solve and multi-task is essential.

The person appointed will need to be ready to work long hours overnight, be proficient in cash handling, have excellent communication skills as well as confidence in using computer technology.

This is a permanent position, working 4-5 night shifts a week (approximately 40 hours) as per the rota.

Remuneration is at £10.50 an hour. Accommodation can be provided, subject to availability.

To apply please submit your CV along with a cover letter to HR@flatrockgroup.co.uk